Privacy Policy
Glam Beauty & Brows respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how Glam Beauty & Brows collects, uses, stores and protects personal information when you visit our website, contact us, make an enquiry, book an appointment or use our beauty services.
1. About Glam Beauty & Brows
Glam Beauty & Brows is a beauty salon located at Shop 82, Capalaba Park Shopping Centre, Redland Bay Road, Capalaba QLD 4157, Australia.
Our services include beauty treatments such as brow and lash services, facial treatments, waxing, threading, tinting, body treatments and pamper services.
For privacy enquiries, you can contact us using the contact details provided on our website.
2. Personal Information We Collect
The type of personal information we collect depends on how you interact with us.
This may include:
- Your name
- Phone number
- Email address
- Appointment and booking details
- Enquiry and communication details
- Service preferences
- Information you provide when contacting us
- Feedback or other information you voluntarily provide
- Website usage and technical information
If information about allergies, skin sensitivities or other personal circumstances is relevant to a service you request, you may choose to provide that information so we can consider it when providing the service.
We aim to collect only information that is reasonably necessary for our business activities and the services we provide.
3. How We Collect Personal Information
We may collect personal information directly from you when you:
- Visit our website
- Submit a contact or enquiry form
- Contact us by phone, email or other communication channels
- Make or manage an appointment
- Visit our salon
- Ask about our services
- Provide feedback
- Communicate with us about a service
We may also collect certain technical information automatically when you use our website, including information relating to your device, browser and website interactions.
Where practical, we collect personal information directly from you.
4. How We Use Personal Information
We may use your personal information to:
- Respond to your enquiries
- Arrange and manage appointments
- Provide requested beauty services
- Communicate with you about your appointments or enquiries
- Understand your service preferences
- Provide customer support
- Improve our services and customer experience
- Maintain business and appointment records
- Improve our website and online services
- Understand website usage and performance
- Send promotional or marketing communications where permitted by law
- Meet our legal and regulatory obligations
- Protect our business, customers, website and systems
We will generally use or disclose personal information for the purpose for which it was collected or for another purpose permitted by applicable law.
5. Sensitive Information
Some information you provide to us may be considered sensitive information under Australian privacy law.
For example, information about allergies, skin sensitivities or certain health-related circumstances may be relevant when providing particular beauty services.
Where we collect sensitive information, we will handle it in accordance with applicable Australian privacy requirements. Where consent is required, we will seek your consent before collecting the information.
You should let us know about any relevant allergies, sensitivities or other circumstances that may affect the safe provision of a service.
Australian privacy law provides additional protections for sensitive information, including health information.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to help us operate and improve the website.
These technologies may allow us to understand:
- How visitors use our website
- Which pages are visited
- General website traffic and performance
- Technical issues affecting website functionality
- How our online marketing performs
The specific cookies and analytics technologies used may change from time to time.
You can manage or disable cookies through your browser settings. Some website functions may not work as intended if certain cookies are disabled.
7. Disclosure of Personal Information
We may disclose personal information where reasonably necessary for our business activities or where permitted or required by law.
Depending on how we operate our business, this may include disclosure to:
- Website hosting and technical service providers
- Website analytics providers
- Marketing and advertising service providers
- Appointment or booking service providers
- Technology and software providers
- Professional advisers
- Government authorities, regulators or law enforcement agencies where required or authorised by law
- Other parties where you have provided consent or disclosure is otherwise permitted by law
We do not sell your personal information.
Where we use third-party service providers to assist us, we take reasonable steps to ensure that personal information is handled appropriately.
8. Overseas Disclosure
Some third-party technology, hosting, analytics, marketing or other service providers may store or process personal information outside Australia.
Where this occurs, the location of the relevant overseas recipient will depend on the services and providers we use at the relevant time.
Where applicable, we will take reasonable steps to comply with Australian privacy requirements relating to overseas disclosure of personal information.
9. How We Store and Protect Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the information and how it is handled, security measures may include:
- Access restrictions
- Password protection
- Secure systems
- Restricted staff access
- Appropriate administrative procedures
- Secure handling and disposal practices
No online transmission or electronic storage system can be guaranteed to be completely secure. However, we take reasonable steps to protect the personal information we hold.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, or where retention is required or permitted by law.
When personal information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it where appropriate.
11. Direct Marketing
We may use your contact details to send information about our services, promotions, offers or other updates where permitted by applicable law.
You can opt out of receiving marketing communications at any time by contacting us or using an unsubscribe option where one is provided.
Opting out of marketing communications will not prevent us from sending essential non-marketing communications, such as information relating to an appointment or an enquiry you have made.
12. Access to Your Personal Information
You may request access to personal information we hold about you.
To make an access request, please contact Glam Beauty & Brows using the contact details provided on our website.
We may need to verify your identity before providing access to your information.
In certain circumstances, we may be permitted or required by law to refuse access. If this occurs, we will explain the reason where appropriate.
13. Correction of Your Personal Information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe that information we hold about you is incorrect, incomplete or out of date, you can contact us and request that it be corrected.
We will consider your request and take reasonable steps to correct information where appropriate.
14. Privacy Complaints
If you believe that we have not handled your personal information appropriately, you can contact us and make a privacy complaint.
Please provide enough information for us to understand your concern and investigate the matter.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
The OAIC provides information and assistance regarding privacy complaints in Australia.
15. Anonymity and Pseudonymity
Where it is reasonably practicable, you may interact with us without identifying yourself or by using a pseudonym.
However, this may not be practical where we need your personal information to make an appointment, provide a service, respond to an enquiry or carry out another specific business activity.
16. Children’s Privacy
Our website and services are not specifically directed towards children.
Where a parent or guardian provides personal information on behalf of a child, we will handle that information in accordance with applicable privacy requirements.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, website, technology or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this page.
We recommend reviewing this page periodically to stay informed about how we manage personal information.
18. Contact Us
If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact Glam Beauty & Brows using the contact details available on our website.
Glam Beauty & Brows
Shop 82, Capalaba Park Shopping Centre
Redland Bay Road
Capalaba, QLD 4157
Australia
Website: salon.digitalmarketersperth.com.au
Privacy enquiries: Please use the contact details provided on our website.